Guarantee Term

Thanks for choosing RunCore SSD.
Hope the use of RunCore SSD will bring you a pleasant experience.

1.Warranty period
  Since the day you buy RunCore SSD, if the products emerged unexpected failures when you operate according to our guidance of normal use, we will repair or exchange a new one for you within the period as follow:

2.Before return, please make sure your product meets the following RunCore warranty policy.
  (1)RunCore will issue an RMA only if the product is under warranty and Customer has handled and stored the product according to its labeling.
  (2)RunCore is not responsible for free repair or return for the product�� s damage results from natural disaster or caused by improper operation and any other failure not led by product itself.
  (3)Material may not be returned without prior written authorization from RunCore. The product must have been originally purchased from RunCore.
  (4)Returned merchandise must be complete.
  (5)Returned merchandise must be in the following condition:
    (A)Original packing (manufactures box, plastic blister packaging, etc.)
    (B)All accessories (cables, connect box, connect PCB, screw driver, etc.)
    (C)UPC bar code & Serial # on the box intact (as received).
    (6)Please completely fill in the required items in the following RMA form:
    (A)RMA Number.
    (B)List the item(s) and reason(s) for the return.
    (C)SN Number.
    (D)Environment.
    (E)Contact phone or email.
  (7)Items on special sales, closeouts or discontinued merchandise may not be returned.

3.Notice
  (1)Please backup the original data in products with storage function before return for repair. RunCore will destroy all data in SSD thoroughly for better protection of customers information.
  (2)We use replacement for some RMA products, thus some repaired products will be probably not the original ones.
  (3)Due to products quick upgrade, when the returned product stopped production or reparation, RunCore will replace by the same rank product, and RunCore reserves rights of equivalent replacement.
  (4)Severe damage on the products appearance (such as fracture, plates burred, flooded, PCBS pads off, etc.), RunCore will charge material cost for damaged parts. RunCore reserves all rights.
  (5)RunCore will fix products as soon as possible to ensure your normal usage. In case of delay or low version of products inconvenient repair or you have other needs, RunCore can provide you an upgrade of the current product, but you need to make up the price difference between the present value of the product they are returning and the present value of the product they are upgrading to.

4.Repair Period
  Under normal circumstances, RunCore will repair or replace the defective SSD within two weeks from the day of receipt. However, postpone of repair or replacement caused by accessories incomplete or transportation delay, hope you can kindly understand.

5.Contacts
  (1)Directly contact the reseller you bought from.
  (2)Visit our website www.runcore.com for corresponding support.
  (3)Call RunCore Service Hotline +86-21-62665785 or send email to RunCore
  Tech-support by support@runcore.com for technical problems.
  service@rucore.com for service problems.
We will do our best to provide support and service to you, hope Run- Core SSD will bring you a pleasant experience.

Regarding this agreement, RunCore has the final explanation rights in case of divergency.